Zema Fidelat

Delete your Zema Fidelat account

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This page is for Zema Fidelat: Learn Tigrinya, an app for learning the Tigrinya alphabet. It explains how to delete a Zema Fidelat account and the information linked to it. You can do it in the app, on the web at app.zemafidelat.com, or by email if you no longer have the app.

Option 1: Delete your account in the app

You need:

  • the app installed;
  • to be logged in to the account;
  • your password.

Steps:

  1. On the Home screen, tap the profile picture at the top right and choose Settings.
  2. Answer the parent question ('Ask a parent to solve this question to continue').
  3. Under Danger Zone, tap Delete Account (or Withdraw Consent, which does the same).
  4. Enter your password under Confirm your password.
  5. Tap DELETE MY ACCOUNT.

The account is deleted straight away, and this cannot be undone. Deleting it also cancels the daily reminder and removes every learner's progress and the app's saved pictures from the device.

If the app shows an error, check your password and try again. If it still fails, use Option 2 and we'll finish the deletion for you. If a deletion stops partway, it finishes automatically within 24 hours, and the account can't be signed in to meanwhile.

Forgotten your password?

  1. Tap Forgot Password? on the log-in screen to get a reset link by email. The link works for 1 hour.
  2. Set a new password.
  3. Follow the steps above.

Or use Option 2 instead.

On the web: you can also delete your account at app.zemafidelat.com. Log in, choose Delete Account on the dashboard, answer the parent question and enter your password.

Option 2: Ask us by email (no app needed)

Send an email to hello@zemafidelat.com with:

  • the subject line Delete my account;
  • the email address of the Zema Fidelat account you want deleted.

Confirming it's you

  • If you can, send the email from the account's email address. This helps us confirm the account is yours.
  • If you can't, we may ask you some questions before we delete anything.
  • Never send us your password.

A person handles email requests, so they are not immediate. We complete email requests within 7 days. Option 1, in the app, is the fastest way. We will reply to the account's email address when the account has been deleted.

What is deleted

When an account is deleted, we permanently remove the following from our servers:

  • The account: full name, email address, password hash, parental consent record and login session records.
  • Every learner profile on the account: name, age, picture choice and daily goal.
  • Learning progress: all progress saved to our servers for those profiles.

What may remain

  • On your device. Deleting the account logs you out and cancels reminders, and removes learning progress and saved pictures. App settings, such as sound, stay until you uninstall the app.
  • Our providers' records. Our providers keep some copies under their own rules:
    • password-reset emails already sent stay in your inbox and in our email provider's records;
    • hosting request logs for our server are currently kept for no more than one day.
  • Emails you sent us. They stay in our mailbox unless you ask us to delete them.
  • Anything shared with the Share buttons. We cannot reach copies you sent to other apps or people.

Guest mode (no account)

If you used Zema Fidelat as a guest, nothing is stored on our servers. Guest data is only on your device.

  • Delete a single guest profile: go to View Profile > EDIT PROFILE > Delete profile, answering the parent question. This works for any guest profile except the last one.
  • Remove all guest data: uninstall the app.
  • iPhone and iPad: guest profile details kept in the device's secure storage may stay on the device after the app is removed. They may reappear if the app is installed again.

Deleting just one learner profile

To delete any profile in the app:

  1. On the Home screen, tap the profile picture at the top right and choose Switch Profile.
  2. Answer the parent question.
  3. Tap Manage Profiles, then tap the profile.
  4. Tap Delete profile and answer the parent question again.

For the profile you are using now, you can also go to View Profile > EDIT PROFILE > Delete profile, answering the parent question.

What this deletes: that profile and its progress, from our servers. Progress saved in the app on that device stays until you uninstall the app.

  • An account keeps at least one profile, in the app and on the web. To remove everything, delete the account.

More information

Our Privacy Policy, at https://zemafidelat.com/privacy, explains what we collect and how long we keep it. If you have questions, email hello@zemafidelat.com.